What time is Check In and Check Out?
Check In time is 4PM, Check Out is at 11AM
Any late check out may be subject to additional charges.
If we arrive early can we check in?
We try to check in guests as soon as possible but early check-ins especially during the summer season is almost impossible because of occupancy. We recommend calling the front desk (865-429-0500) when you are close to arriving and to see if your unit is ready.
What are the hours for the pool areas?
The pools open at 9AM and close at 11PM
Can your purchase a pass for the waterparks if not staying at The Resort?
No, the waterparks are for the exclusive use of registered guests staying at The Resort
Can we use the waterparks after checking out?
Yes, after checking out of your unit a special key can be issued allowing access to the waterparks the remainder of the day.
Do you allow pets?
I am sorry but we do not allow pets. These units are individually owned and the home owners association voted against allowing pets.
Is continental breakfast included in a stay?
We do not offer a continental breakfast at The Resort as these are condominiums with full kitchens.